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Lost Fitbit data

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‎07-18-2020 03:43 - last edited on ‎08-01-2020 17:08 by Fitbit Moderator

‎07-18-2020 03:43 - last edited on ‎08-01-2020 17:08 by Fitbit Moderator

Switching to kid view last night the app froze and then kicked me out to the login page. When I tried to log in with profile details I received message that details were incorrect. I tried re-register my watch using same email etc hoping all would sync up but I have lost all history. Anyone else had issue or advice? 

 

Moderator Edit: Clarified subject

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‎08-01-2020 17:07

‎08-01-2020 17:07

@DudleyP A warm welcome to the Fitbit Community. Thanks for the details mentioned.

 

It sounds like you accidentally created another account and therefore logged into the wrong Fitbit Dashboard, this is why you're no longer seeing your data. Please log out from your account and make sure you will logged into the correct one. You could double check the date you joined by tapping on your profile picture. 

 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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