Lost Ionic Monday’s stats

[Stewy01]

Lost a days stats some showing but not accurate all since the update any way to fix this have tried contacting support but seems to have crashed as the app keeps circling and won’t allow me to contact them 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Stewy01.

Thanks for the details shared in your post. I appreciate your efforts to contact our Support team. I would like to confirm if you continue experiencing any difficulties as our team identified a technical issue interrupting Fitbit services, but it has been resolved now. If the issue persists, please try the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

Hope this helps!

[Stewy01]

Thanks issue is mostly resolved I did shut down the Fitbit I have all stats now except active minutes but as it has not affected the days after all is good thanks again.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Stewy01.

I am glad to hear you're back on track! Thanks for the update, I hope you continue enjoying the Fitbit experience and working on your goals.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!