Lost Ionic clock face after upgrade

[Macamba]

After the upgrade I lost my clockface. Yesterday I tried to install a new one and a red dot started to move from left to right. This morning it still was moving. The clockface was not installed. My sleep was not measured, and I am not able to choose a different clockface. I already have re-installed the app on my iPhone. What are my options?

Moderator Edit: Clarified subject.

[Macamba]

Cancel this question. I followed the steps for a unresponsive Ionic, e.g. restart it, and after restarting my clockface was renewed, and I could download my data 

[AndreaFitbit · Accepted solution]

Thanks for getting back to us @Macamba. I'm glad to hear that you could download your Ionic data after restarting it. 

Fitbit Ionic has voluntarily been recalled and we're no longer providing support for this device. Please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.