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Mac not recognizing Ionic - Syncing issue

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‎11-16-2020 09:56 - last edited on ‎11-16-2020 14:59 by Fitbit Moderator

‎11-16-2020 09:56 - last edited on ‎11-16-2020 14:59 by Fitbit Moderator

My Mac doesn't recognize my watch by bluetooth. I can't sync it. I've tried everything that's said in the forum, but nothing works. Should I form it?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-16-2020 14:59

‎11-16-2020 14:59

Hello @Cristina077, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Mac computer that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎11-16-2020 23:30

In response to RicardoFitbit

‎11-16-2020 23:30

Thank you for your answer Ricardo. I have done all the instructions suggested and I still have the same problem. Mi Mac doesn´t recognize my Ionic.

Also, if I want to change the appearance of my watch screen, it keeps on installing but doesn´t finish to change it. 

Should I format my watch?

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