Ionic not working after firmware update

[Miabunny]

My fitbit is just over 2 years old, I used it every day, swimming, showering, running, ect. How its supposed to be used, my band had wear and tear (third party band) finally broke, I just purchased a new band finally (haven't used it since feb) I did a factory reset and it bricked, There is no lights, it doesn't reset, does not turn on, no icon, nothing. I contacted support, after spending as much as i have on this watch. I figured it would have broken from being stepped on, screen cracked, something. But instead what ruined my fitbit was the factory reset!!! Updating the dang thing broke it! Customer support said it was outside warranty but gave me a 35% coupon. Pft, Like i will be purchasing a new one! I have had cheaply made fitness watches work better then this! it shouldn't have broken from a update! I am so furious, and I know i'm no the only one dealing with these issues! Never again.. Horrible!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Miabunny, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Ericws]

I posted about the exact same problem and nobody has offered to help me at all.  Very disappointed in the mods.  I have been ignored.

[Ericws]

PS- I am somewhat stunned that what appears to be a pretty common issue in Ionics is being just ignored by Fitbit.  The answer seems to be "sucks to be you, here's a coupon".