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Main button stuck

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‎10-27-2019 01:17 - last edited on ‎10-28-2019 15:07 by Fitbit Moderator

‎10-27-2019 01:17 - last edited on ‎10-28-2019 15:07 by Fitbit Moderator

Hi

Main button doesn't  work. Look like is stuck . Should I take back  to the shop?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎10-27-2019 11:03

‎10-27-2019 11:03

What shop? Is it still under warranty?

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‎10-28-2019 15:07

In response to SunsetRunner

‎10-28-2019 15:07

Hello @Kellaway, welcome to the Community Forums!  

 

If the main button of your Ionic isn't working or it's stuck, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. To do so, please hold the device at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

Then, please try restarting your device following the steps that are specified on: How do I restart my Fitbit device? and let me know how it goes.

 

@SunsetRunner Thanks for your post, the willingness to help is always appreciated here in the Community Forums.

 

Looking forward to your reply.

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