help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Device not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2019 12:53 - last edited on ‎10-28-2019 15:16 by Fitbit Moderator

‎10-27-2019 12:53 - last edited on ‎10-28-2019 15:16 by Fitbit Moderator

Hello 

 

My Fitbit ionic smart phone is not coming on. Got it in a store in Japan and brought it to Nigeria. The device has refused to turn on. Kindly advice on what to do please

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎10-27-2019 12:58

‎10-27-2019 12:58

You need to take it back and exchange it where ever you bought it from

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎10-28-2019 15:16

In response to WendyB

‎10-28-2019 15:16

Hello @KabirA, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. To better assist you, can you please let me know if the heart rate sensors of your Ionic are still flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

@WendyB Thanks for your support!

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes