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Melted Ionic charging cable

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‎05-28-2020 18:48 - last edited on ‎05-29-2020 19:07 by Fitbit Moderator

‎05-28-2020 18:48 - last edited on ‎05-29-2020 19:07 by Fitbit Moderator

I’ve had my newest Fitbit for little over a year. While I do love it it appears to have melted by the prongs on the watch head during charging? Does anyone know how common or what causes this? Seems odd that it happened a few months after my first year when I’ve used the original cables and everything. Any help as to how common this is would be great...it appears to be brought up on other Fitbit  communities too, but being as tho they are not official communities maybe they are just “haters”? Lol

 

Moderator Edit: Personal info removed

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‎05-29-2020 19:06

‎05-29-2020 19:06

Hi @Sososkitso, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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