Message will not go away on Ionic's screen

[Thesma]

I cannot remove this message which is on the front page of the watch: 

"Please make sure that both bluetooth and access to the internet are available."

Bluetooth and internet are available (as I can see from the app om my phone) Because of this message the clock face is not visible. 

I have restartet the ionic with the shutdown function several times. It won't restart with pressing the left button.

What to do?

Thanks

Moderator Edit: Updated Subject for Clarity

[SantiR]

@Thesma Welcome to the Fitbit forums! Thanks for posting the experience you are having with the message showing on your Ionic's screen. Thanks for restarting your watch.

I think this is happening as a result of the clock face you are using. In this case, I'd recommend changing your clock face. I think this could sort this out for you.

Try that out and let me know how it goes!