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Message will not go away on Ionic's screen

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‎12-26-2018 02:57 - last edited on ‎12-27-2018 07:19 by Moderator Alum

‎12-26-2018 02:57 - last edited on ‎12-27-2018 07:19 by Moderator Alum

I cannot remove this message which is on the front page of the watch: 

"Please make sure that both bluetooth and access to the internet are available."

 

Bluetooth and internet are available (as I can see from the app om my phone) Because of this message the clock face is not visible. 

 

I have restartet the ionic with the shutdown function several times. It won't restart with pressing the left button.

 

What to do?

Thanks

 

Moderator Edit: Updated Subject for Clarity

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‎12-27-2018 07:18 - last edited on ‎11-12-2025 06:07 by Fitbit Moderator

‎12-27-2018 07:18 - last edited on ‎11-12-2025 06:07 by Fitbit Moderator

@Thesma Welcome to the Fitbit forums! Thanks for posting the experience you are having with the message showing on your Ionic's screen. Thanks for restarting your watch.

I think this is happening as a result of the clock face you are using. In this case, I'd recommend changing your clock face. I think this could sort this out for you.

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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