12-26-2018 07:04
12-26-2018 07:04
Today my ionic ive used for a long time didnt sync.
Ive restarted bluetooth, smartphone, ionic but nothing helped.
Ive decided to delete it from account and pair again.
Now it is not pairing on any device.
My android smatphone dont see it or shows me bluetooth issue error immidiately after ionic is found.
My windows 10 pc doesnt see it at all.
My android tablet goes as far as entering pin and shows bluetooth issue after pin is entered. It works when incorrect pin is entered - shows new pin and try again.
My windows 10 tablet paired it (rebooting ionic on each step) but refused to sync later. It synced steps taken today day but didnt sync heart rate and sleep data. According to hr data it is not logged/syncing from last successfull sync.
Now ionic is on all devices but doesnt sync on any of them.
My ionic was updated to new os recently but seemed to working fine for a day or two after update.
It was working fine on all of these devices except windows pc i tried for first time.
I was doing all suggestions about restarting / reseting / unpairing / forgetting pair / charge / reboot / etc.
I was trying any od those devices with all other devices disconnected / switched off.
12-27-2018 06:59
12-27-2018 06:59
@riffox Welcome to the Fitbit Community! Thanks for trying all of those steps in order to sort out the situation you are experiencing with Ionic not syncing correctly.
Please check if the mobile devices you are using are compatible devices.
Also, I went ahead and contacted you via PM. Please keep an eye on your Community inbox.
Keep me posted!