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Messages don't appear when Fitbit clock is not showing

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Hello Everyone. i have just upgraded to an Ionic and i have noticed that when i get a message it only vibrates and I have to actually wake my fitbit. Is this correct?? as the last Fitbit i had it would wake up the Fitbit and show you the message??

 

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My Ionic vibrates and I have to turn my wrist for the notification to show.

 

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do you have screen wake set to auto or manual?? i have mine on auto and sometimes its hard to wake
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Auto during the day and it wakes up easily.

 

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grrrrr mine must be a heavy sleeper cause it takes ages...
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