Miles Inaccurate

[Greg-B]

So my miles are coming up short. I checked my stride length and set it (turning off the Set Automatically). 

Still incorrect. 

Tjought maybe it wasbthe gps so ran with it turned off. Nope...still wrong. 

Looked at the steps calculated, multiplied it by my stride and the distance didn't match Fitbit's distance, but was correct. 

So step count appears ok but distance calc is not. Could it have something to do with arm swings and it thinking I'm walking some?

[helenwellon]

I would love an answer to this too! 6500 steps yesterday logged as less than 2 miles, that's definitely not right.

Thanks to anyone who has an answer!

[SunsetRunner]

I'm experiencing the exact same problem.  I've be trouble shooting my ionic for a couple of months, still no resolution.  Please let me know if you get one. 

[SilviaFitbit]

Welcome to the Community @helenwellon, @Greg-B and @SunsetRunner! I appreciate the details that each of you have mentioned. In this case, I would like to confirm that your personal information has been properly entered on your profile such as your height. 

You can also set your stride length, this will help to display the proper distance. If after performing the above described, you're still having issues please provide me with a screenshot of the information that you're getting. 

Keep me posted! 

[ddsmusic]

I have let Ionic set my stride and I have manually set my stride.  I set it by steps vs miles while using GPS.  When not using GPS my miles are short.  Monday  June 30 10331 Steps 4.02 miles  = 2569 steps/ mile.

                                                                         Monday Aug 6     11282 Steps 3.78 miles  = 2984 steps/ mile.

                                                                         Wed       Aug 8       3521 Steps 1.01 mile    = 3521 steps / mile.