Missing Ionic paid for clock faces

[KimSchmee]

I have purchased quite a few clock faces since I purchased my ionic and it seems that every now and then, like a couple days ago, my ionic will just go back to the basic clock face that comes with the watch. I paid for those clock faces, how do I get them back cuz it really ticks me off that I have to pay for another one.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KimSchmee, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this situation can be for you. As it turns out, paid clock faces are not made by Fitbit but by third-party developers. That said, I recommend you to contact the developer of the clock face you purchased for more information and details about the missing clock faces that you already paid for. 

I'll be here if you need anything else.

[KimSchmee]

I don't know who that was... Who do I get that info from?Sent from my Sprint Samsung Galaxy Note10+.