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Missing Steps

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‎04-05-2019 07:23

‎04-05-2019 07:23

Hello, yesterday I walked around 7700 steps. My dashboard is only showing 3990. Did something happen when it updated? I know it is syncing because my steps for today are showing up. Please help.

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‎04-06-2019 13:17

‎04-06-2019 13:17

Welcome to the Community @MarkhamH! Thanks for the details that you've mentioned.

 

It's pretty weird that your Dashboard isn't showing all the steps that you did yesterday. I would like you to make sure that you're logging into the same account that you did before it updated. (In case you logged out from it) 

 

If you are logging into the same account but you're still not seeing your steps, please try logging out from your app and then log back in. If you're still not seeing the steps, provide me with a screenshot of what you're seeing. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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