Model Number and Color Code

[JoeLo2005]

I'm trying to get them to honor a warranty but they won't let me submit unless I give them the model number.  There is a tiny number on the back of the watch FB503 for the Ionic, but it didn't work because I didn't have the color suffixes.  My watch is slate black and burnt orange.  Anyone know the color code?  SB and BO?

[Rich_Laue]

Who is they, you may have to contact fsupport

[JoeLo2005]

The models are easy to find on the website, but what is the model number?  For example, the Iconic is FB503.  But the watch color and the band type are suffixes, so it would be FB503XXXX.  I need to know what the XXXX code is for a Slate Black and Burnt Orange watch would be.

They is the third party company that warranties the watch through Amazon.

[LZeeW · Accepted solution]

@JoeLo2005   The colors on the Fitbit store site say Slate Blue/Burnt Orange (same on amazon.com).  The Best Buy website lists the Slate Blue/Burnt Orange as FB503CPBU.

I found this type of information on Best Buy a while ago -- from time to time Fitbit does make models for specific sites -- I was doing some comparing.  I'm pretty sure your band is slate blue.  When I search slate black, it asks if I mean slate blue.

[Rich_Laue]

If the tracker was registered with the warranty service at the time of purchase I would have thought they already had this info on your tracker.