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Multiple Problems with Ionic

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‎04-28-2018 05:41

‎04-28-2018 05:41

Hello all,

 

I have multiple problems with my ionic which make it un-usable. 

 

First, the clock face error appears. After I restart my Ionic, the clock face re-appears but as soon as I try to open any app such as "Exercise", the app would not open and the clock face would disapear showing that same error.

 

I tried restarting it multiple times but the same happens.

 

No apps would open at all. 

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4 REPLIES 4

‎04-28-2018 05:57 - edited ‎04-28-2018 09:27

‎04-28-2018 05:57 - edited ‎04-28-2018 09:27

I just also did a factory reset and the watch is completely messed up. It won't even pair.

 

 

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‎04-28-2018 06:05

In response to HealthyLiving12

‎04-28-2018 06:05

Contact Support (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-28-2018 06:07 - edited ‎04-28-2018 09:27

In response to NellyG

‎04-28-2018 06:07 - edited ‎04-28-2018 09:27

Ok will do

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‎05-01-2018 05:27 - edited ‎05-01-2018 05:28

‎05-01-2018 05:27 - edited ‎05-01-2018 05:28

It's great to have you here @HealthyLiving12! I'm sorry for the issue you're having. I would like you to make sure you've done the restart by following these steps.

 

Additionally, please provide me with more details about what you're experiencing: 

- What type of error are you getting in the clock face?

- Is it not showing any clock face? 

- Is the display not working when you tap your Ionic?

- Do you have the latest version of the watch? Which is 27.32.4.19

- Can you share a screenshot of what you're seeing on your watch? 

 

Thanks for your advice @NellyG !

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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