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My Fitbit Ionic is not restarting

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‎02-01-2020 23:58

‎02-01-2020 23:58

Hi Team, 

My Ionic ran out of battery while I was running. It has been more than an hour since I have put the device on recharging but it's not restarting. Could you please look into this. 

 

Just an fyi, this is the 2nd time I am facing this problem in the last 1 month. 

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‎02-02-2020 04:34

‎02-02-2020 04:34

By when can I expect a resolution, pls ? My watch is still switched off and not getting on. Pls respond asap. Thank you ! 

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‎02-03-2020 01:59

‎02-03-2020 01:59

I once had this issue. When I plugged the charger cable on it flashed 0 %.

 

Charged it all day and was still 0%.

 

I then found it wasnt making full contact. I found that in the groove around the charge point it had dirt in it preventing full contact with the charger. (I work in a dirty environment) I used a cocktail stick to scrape out the dirt and it charged and was fully working. 

Maybe this isn't your case but worth a check. Hope they reply and sort yours out asap if it has further problems 

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‎02-03-2020 05:26

‎02-03-2020 05:26

Hello,  I replaced my Ionic after having it almost 2 years (July 2020 would have been 2 years).  It completely died on me.  Since I had a warranty through Best Buy, they replaced it.  This was a month ago.  Today, it would not come on after my battery died.  I don't know what to do.  FITBIT please help.  I don't know what's happening, but I like the Ionic, it's smaller than my previous Surge.  I like the idea of having the map on my watch for biking purposes, but this is a nightmare.  I have walking competitions to keep up with.

 

Any assistance is appreciated. 

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