My Fitbit experience

[Dirac51]

So bought my Fitbit in February to make sure it does what it says on the can. All in preparation for my trek. 

Within 3 days, it stops working. Contact support online. They tell me to wipe the memory. This is time sensitive. Frustratingly I try this for 4 days, achieving it 3 times. Unfortunately, it wants to update, and therefore does not wipe the memory clean. This spurs some of my trek, as this is why I bought it - for GPS, stats, etc. 

Eventually, they confirm that they are reviewing the warranty. Heavens, I’ve only had it 6 months and bought it from Amazon, which they promote. 

I asked them them if I could go into a supplier and exchange it. No, due to contracts etc., etc., etc. 

The replacement is exactly the same, as I now have no faith in it at all. Or, 50% of an upgrade. 

I have taken the replacement. I will give it to someone I care little for.

Their corporate care is a facade, and will never use their watches again. 

On the 6 month testing? I told everyone to get one, after 2 month research. How wrong I was.

They can stuff their health, as long as their bank account is healthy, you are the ephemeral commodity. 

Do not buy it, just because their support is drivel. And when you are using it for what it is meant for, they WILL NOT BE UNDERSTANDING OR ACCOMODATIING.

Thank you for wasting a quarter of a ton of pounds Fitbit!

Moderator edit: updated subject for clarity

[Dirac51]

Oh yes, as care, they would expedite the delivery. How about delivering it to where I am in a couple of days? I am sure you can afford the P&P. 

[Dirac51]

I would use it and then throw it away. 

[Dirac51]

And one last thing, as a default, it does not even tell the time!

[Rich_Laue]

As fellow Fitbit users, we might be able to help with your problem but I see no mention of what the reason for contacting Fitbit.

When it comes to a factory reset, this will erase all personal data and remove the tracker from your Fitbit account .

If you do not try and set it up, all personal info has been wiped. 

Of course the clear all command may be used for notifications and any change cards may be manually removed. 

[MarreFitbit]

Hi @Dirac51, welcome to the Community Forums! Thank you for the thorough feedback for the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along. Rest assured that our engineers and product development team use this information to further improve our products and services which lead us to release new Fitbit trackers. 

As you may know, when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors. And I've seen that your replacement has been placed already. Please know that this is the best option to help you get back on track with the Fitbit family. 

On the other hand, I agree with @Rich_Laue. In your post there's no mention about the inconveniences you've been having with your Ionic.

Factory reset your watch to erase apps and all personal data from the device, including credit or debit cards you added (on watches that support Fitbit Pay).

What I understood from your post is that you're getting a message like "Data not cleared Sync & Try again". Well, this usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your Ionic, forget Bluetooth (both Ionic and Ionic (Classic)) and perform the factory reset. To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your Ionic.
2. Unpair from Bluetooth both Ionic and Ionic (classic).
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your Fitbit Ionic.

You can try these steps while you wait for your replacement to arrive. 

Please let @Rich_Laue and me know if you need further assistance! 

[Dirac51]

I have tried all of this, nothing works. I have even tried to connect it to a new phone. I have lost faith in the ionic so will give it away. And thank you for the replacement.

Thank you for your response.

Robert Gricia

[SunsetRunner]

So many steps to resolve an issue that inconveniences the customer of a $200+ device. I have stopped using mine for over a month mainly because of the syncing issues and the fact that it was draining my phone battery. 

Very frustrating! I check here daily to see if Fit Bit has resolved their issues and apparently not. Right now, I have broken up with my Ionic....even took the bands off (a real break up!!!!)

[soccersnaps]

and fitbit customer services are a complete waste of time

+

[Jmgirl]

Your customer service absolutely sucks!!