My Fitbit ionic screen is frozen

[Jkwan]

Hi 👋,

my fitbit started to play up.. 

the time on my Fitbit wasn’t matching up with the real time.. the sync wasn’t alway working..

yesterday it just wouldn’t sync to my iPhone.

i have tried:

-turn off/on the iPhone 

-turn off/on Bluetooth 

-turn off/on Fitbit

-removing/adding Fitbit apps

-factory reset

now Fitbit screen is currently frozen with

Blue Dimond picture.

How long is the lifeline of Fitbit?

[SilviaFitbit]

Welcome to the Community @Jkwan. I appreciate the details that you've mentioned and for the troubleshooting that you've tried. 

In this case, I would like you to confirm that you've restarted it. This should fix the display issue that you're experiencing. 

please note that we do not expect manufacturing issues to affect our trackers. However, they are all covered by our Fitbit Warranty and if you have any doubts or inquiries about what it covers, check it out here. 

Hope this helps. Let me know the outcome.