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My Fitbit stopped registering the steps

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‎04-14-2019 15:12

‎04-14-2019 15:12

For some obscure reason my Fitbit hasn't registred any of my steps on Friday and Saturday , or barely 50; My daily pattern hasn't changed and I usually log in over 10,000 steps per day. And this morning while on a run ( excersise) it wouldn't log any distance though it recorded the speed?????

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‎04-15-2019 00:34

‎04-15-2019 00:34

Hi @etienne11, welcome to the community.

 

Have you tried restarting your Ionic by following the steps here? I'd recommend doing this a few times to see if that fixes your issue with not counting steps. 

Community Council Member

Nathan | UK

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Best Answer

‎05-04-2019 13:11

In response to N8teGee

‎05-04-2019 13:11

I did restart.....and it worked like a charm until today. Now it's resuming and no amount of restarts seems to solve the issue.

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