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My Fitbit won’t charge or turn on

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‎07-16-2019 23:54 - edited ‎07-17-2019 00:45

‎07-16-2019 23:54 - edited ‎07-17-2019 00:45

I have put it on charge all day, I also changed the USB point it was plugged into and it still won’t do anything, it wasn’t worn in awhile, it is less than 12 months old.  Is there any suggestions or does anyone know what I can do please?

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‎07-18-2019 12:27

‎07-18-2019 12:27

Welcome to the Community @KateTaylor2. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging?. 

 

Let me know how it goes. 

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