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My Fitbit won’t turn on

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‎02-25-2020 12:38

‎02-25-2020 12:38

Hi,

 

I have owned my Fitbit for a month from new. The BPM sensor was not functioning so I shut it down. In my attempt to switch it back on, nothing happened (it was fully charged). I have tried to restart/reset the Fitbit by plugging the charger in and holding the back button for 20+ seconds - this did not work. 


Any help would be appreciated!

 

 

thanks, Harry

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‎02-26-2020 09:45

‎02-26-2020 09:45

@Powelly223 Welcome to the Community. Thanks for the detailed information shared. 

 

I appreciate the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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