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My Ionic Is stuck on the logo Screen

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‎10-12-2021 05:30

‎10-12-2021 05:30

The battery was drained out so I put it on charge over night. I left it charging not bothering it for the full time. This morning and now it is stuck blinking the logo only. I've tried the whole holding the 3 button then but nothing is working. Is it time for a new watch? Is t time to perhaps, switch to an Apple watch? Please help!!!!

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‎10-12-2021 06:56

‎10-12-2021 06:56

@wilejackson368 I hope you're doing well!

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-16-2021 11:52

In response to AlvaroFitbit

‎10-16-2021 11:52

Thanks for the response. After speaking with support, I have come to understand the Ionic is no longer a watch which is manufactured by FitBit. That the purchase of another watch altogether is required. That said, I have chosen to purchase to purchase an Apple Watch instead for continued support.

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