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My Ionic doesn't turn on

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‎10-12-2020 06:56 - last edited on ‎10-12-2020 15:14 by Fitbit Moderator

‎10-12-2020 06:56 - last edited on ‎10-12-2020 15:14 by Fitbit Moderator

I got problems with my device ,
Doesn’t switch on any longer. Before contact you I tried all procedures suggested on your support like : cleaning the device, check the cable, buttons procedures for switching on and for hard reset. I tried your chat without response.
Less than 2 years ago I had already the same problem with my versa but since I enjoyed the experience with your device I decided to upgrade to ionic . And now again end up in the same situation.

 

Moderator edit: updated subject for clarity

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‎10-12-2020 15:13

‎10-12-2020 15:13

Welcome to the Fitbit Community @PietroIta.

 

I'm sorry to hear that your Fitbit Ionic doesn't turn on. Thank you for the information provided and for trying different troubleshooting steps to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Please check your inbox on the next days. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

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1 REPLY 1

‎10-12-2020 15:13

‎10-12-2020 15:13

Welcome to the Fitbit Community @PietroIta.

 

I'm sorry to hear that your Fitbit Ionic doesn't turn on. Thank you for the information provided and for trying different troubleshooting steps to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Please check your inbox on the next days. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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