My Ionic has a black screen

[the_chapster]

My Fitbit Ionic stopped displaying anything on the screen 4 days ago.  It will not connect to the app and does not resonate to button presses.  Strangely, when the battery dies it will display 0% battery, however after connecting to the charger it becomes non responsive again.  I have followed all reset procedures that I can find online with no resolve.  This Fitbit was purchased at Fred Meyer in Seattle on April 05 2021.  I have a copy of the receipt.

I consider this unacceptable.  A product this expensive should last much longer.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @the_chapster.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[BrooksA]

I have had the same issue. Were you able to get it resolved? 

[eka007]

same problem with me and my friend ionic fail on Monday 8 Nov  same day. It is abnormal case.

If this is marketing policy to push customer to buy new fitbit watch. I can not accept . I will buy other brand.

[EdsonFitbit]

Welcome to the Fitbit Community, @BrooksA @eka007.

Thank you for the information provided.

If you haven't done so, please restart your Fitbit Ionic by following these instructions.

In addition, you can change your Fitbit device's clock face.

Hope this helps.