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My Ionic is DEAD

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‎01-30-2020 08:26

‎01-30-2020 08:26

My Ionic was 72 % charged  - I went for a quick swim and then off to my spinning class. It has switched off & I have not been able to restart it. I have charged my Ionic again and still no luck. If I look on my mobile it says "no device found"  - but what is weird it is registering that the ionic has 72 % battery - has anyone had a similar problem ?? 

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‎01-30-2020 20:04

‎01-30-2020 20:04

Hi @HY62, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please clarify if you were able to turn on your device due to the subject of your post? Which mobile device are you using? 

 

Looking forward to your reply.

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‎02-03-2020 00:14

In response to RicardoFitbit

‎02-03-2020 00:14

Morning  - Thanks for responding to my message. I am using a Ionic Fitbit and have not been able to turn the device on since I swam with it. My Ionic is completely dead. It is rather annoying as the Ionic is supposedly waterproof and clearly my device is not waterproof. I train at least 4 times per week and am unable to monitor my training progress. 

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‎02-03-2020 00:15

In response to RicardoFitbit

‎02-03-2020 00:15

I am using a Samsumg S9

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