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Ionic not tracking HR or Steps

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‎02-02-2020 11:20

‎02-02-2020 11:20

It began I believe after the first time used to track a swim. It did work fine 2 days after the swim I also wiped & fully dried it post swim, inline with care instructions.

So I have done all the suggested fixes:

Restart 3x

Update clock face

Latest version of firmware

Log out the app 

Removed and reinstalled device

Ensure HR is 'on' in settings

Factory reset - now unable to calibrate.

The phone app works fine and watch works fine just not tracking. 

 

Help please.

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2 REPLIES 2

‎02-02-2020 15:13

‎02-02-2020 15:13

Hi @AJPhys,

 

This may be a shot in the dark, but does the device take a charge?  I'm thinking something may be wrong with the battery.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎02-02-2020 23:03

In response to DramaQueenDiva

‎02-02-2020 23:03

Its charging absolutely fine.
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