Dim display

[Oddibe]

My Ionic is fully charged but the brightness is so low as to almost be unreadable. Out of nowhere!  I have the brightness at its highest setting.  Not yet 18 months old.  Anyone have any advice?  Thanks! 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Oddibe, welcome to the Community Forums, it's a pleasure to help you with this concern.

I appreciate the details that were shared in your post, certainly the display of your Ionic device isn't working as the way it was designed. If you haven't already done so, please restart your device following the next steps:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.

[Oddibe]

Hello Ricardo.....I have done both steps per your instructions and then I also did a factory reset. The logo comes up with regular brightness for about 3 seconds then fades to an almost unreadable level. Even in the dark it's almost impossible to see.  I hope you can help or instruct me what to do, or set up a problem number or replace with a used Ionic. Whatever you can do I appreciate it. I miss my device! Oh one more thing....the light checking my pulse went out at the same time and like I said, it took the charge to 100% but no pulse light, unreadable screen. Thank you!

[eduardovk]

The same occured with my ionic; next, it stopped working fully. That is, this is a normal behavior which is occuring with ionic devices which are a few months out of the warranty period (check other posts).

[Oddibe]

I sent you a reply with more information and I tried your solution but it did not work and haven't heard back from you...what are my next steps to get this fixed or replaced?

[Oddibe]

I am in my warranty period...any suggestions on what I should do next?  Thx for your reply 

[N8teGee]

Hi @Oddibe.

It may be best for you to contact customer support directly (here), they will be able to check to see what warranty options are available to you. 

[Oddibe]

Thx I will do that, appreciate the response

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance, sorry for the delay in responding.

I appreciate the information and details that were shared in your post. My best advise for this specific inconvenience will be to try the restart process that was shared on my previous post. If after trying such process the display of your Ionic devices remain the same, please contact our Customer Support team just as @N8teGee suggested. You can also contact me directly and I'll gladly create cases for our Support to further assist you guys.

For any warranty-related inquiry, please check our policies here.

I'll be around if anything else is in need, don't hesitate to ask me any additional questions too.

[sarb]

Ionic display is fading, when i swipe the display show double icons, and disappears quickly.

i have it at maximum,