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My Ionic is frozen

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‎10-22-2020 17:22 - last edited on ‎10-23-2020 13:08 by Fitbit Moderator

‎10-22-2020 17:22 - last edited on ‎10-23-2020 13:08 by Fitbit Moderator

My won’t move it’s frozen and less than a year from purchase date. Does fit bit replace defective merchandise 

 

Moderator Edit: Clarified subject

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‎10-23-2020 14:02 - last edited on ‎11-04-2024 14:00 by Fitbit Moderator

‎10-23-2020 14:02 - last edited on ‎11-04-2024 14:00 by Fitbit Moderator

@Bjete171 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the details mentioned. I shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

Have a good weekend. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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