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My Ionic is not working and not syncing

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‎02-27-2020 07:55 - last edited on ‎02-28-2020 09:47 by Fitbit Moderator

‎02-27-2020 07:55 - last edited on ‎02-28-2020 09:47 by Fitbit Moderator

I have tried all troubleshooting, I have deleted my Ionic and uninstalled the app twice. I can not get it to show up in bluetooth scan I can not get the app to work with wifi or without wifi.

I get it to sync (bluetooth) yesterday morning only for it to stop later in the day. Today I can't get ight to show in my bluetooth and wifi wont connect.

 

Moderator edit: Updated subject for clarity 

 

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‎02-28-2020 09:59

‎02-28-2020 09:59

@Tygun3 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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