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Feedback about option given by Support

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‎02-27-2020 08:36 - last edited on ‎02-27-2020 09:02 by Fitbit Moderator

‎02-27-2020 08:36 - last edited on ‎02-27-2020 09:02 by Fitbit Moderator

Bought an Ionic had it replaced by Fitbit as it stopped working after 6 months, and now am on my 2nd replacement, and it's dead too all within 18 months. So, $400 down the drain, and the only response from customer service is here is 25% coupon to buy another one!!  

 

Moderator edit: Updated subject for clarity and format 

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‎02-28-2020 10:21 - edited ‎02-28-2020 10:21

‎02-28-2020 10:21 - edited ‎02-28-2020 10:21

@Username389 Welcome to the Community. Thanks for the details mentioned. 

 

I appreciate that you mentioned you've contacted our Support team. Your feedback and comments are appreciated. Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-28-2020 10:54

In response to SilviaFitbit

‎02-28-2020 10:54

Well considering you changed my original name and topic I am not
Very happy. I had **ahem**ty service with **ahem**ty product, And will NEVER recommend for it as a good product, certainly not worth the money.

Sent from my iPhone
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