My Ionic keeps on counting steps

[Ziioon]

Hello, For the last three days, my Ionic has been adding steps (2 or 3 steps per second), whether I wear it or not. -It started during a fitness session without any reason. -It doesn't show heartrate anymore. -The screen 'blinks' for a second when I slide it. -I already tried : 1. Shutting it down more than 3 times in a row and start back 2. resetting to factory 3 times 3. changing clocks 5 times Any ideas before I use my 2 years warranty ? thanks in advance Z

Moderator edit: format.

[dlj_77]

I'm having the same problem. I charged it last night and put it on this AM and its showing 15K steps!

[wheelyfeet]

I'm having the same issue. I'm up to 22,000 steps so far today and I've only walked 2.5 miles. I think mine started glitching yesterday.

I've updated the app and reset the device. No change.

Debra

The problem with mine seems to have resolved after updating the app and restarting my Ionic again.  It didn't go back the correct number of steps but it stopped overcounting. 

Moderator edit: updated post.

[AndreaFitbit]

It's nice to see new faces around @Ziioon, @dlj_77 and @wheelyfeet. Let me help you out with your Ionic counting extra steps. 

Thanks a lot for all your efforts trying to fix this situation. To better help you I would like to ask you if you already take into account the remarks done in this post?  

If this situation persist I will gladly send your information to the Customer Support team for further assistance with this. 

Catch you later.

[Ziioon]

Hello,

Yes, I've done it all, clearly a software problem.

I did send an email to Customer Support...

Sad to enter a community under such circumstances. 😞

[AndreaFitbit]

Thank you for confirming that you´ve followed recommended troubleshoot steps and for letting us know that you sent an email to Customer Support @Ziioon. 

Please follow the steps they advise and let us know how it goes.

Let me know if you have more questions.