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My Ionic will not charge

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‎08-13-2020 07:33

‎08-13-2020 07:33

, I have followed all the recommended tips, ie cleaning the pins checking the usb supply, cleaning the watch contacts etc etc. Nothing is happening. It has now been on charge for 24 hours - nothing. No E mail support from Fitbit and no on line chat facility that I can find. I am very reluctant to phone because I am in France and calls to the USA are expensive.

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‎08-14-2020 13:59

‎08-14-2020 13:59

@desalman A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I see where your disappointment is coming from. 

 

Since you already opened a case with our Support team, I updated your details with them and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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