Welcome to the Fitbit Community, @delgados. I'm sorry to hear your Ionica won't take a charge.
In order to charge your watch again please follow these steps:
- Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
- Try a different USB port or a UL-certified wall charger.
-
Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.
Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
- Restart your device. For more information, see How do I restart my Fitbit device?
Keep on visiting the forums.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer