My Ionic won't Track Heart Rate or Steps

[Brett123]

My ionic quit tracking heart rate and steps..  it updated the other day and now it wont do anything..  I have reset it.. tried switching clock faces..  restarted it several times.  Can't get it to do anything other than turn on..  it does syn fine and tell time..  help..  thanks

Moderator edit: Clarified subject

[NellyG]

Hi @Brett123  I have flagged a moderator to assist you.

[1rainey]

I have exactly the same problem. Mine stopped a week ago, but was on vacation and unable to do anything about it. Help!

[LanuzaFitbit]

Welcome to the Forums @Brett123. Hello @NellyG and @1rainey.

@NellyG Thanks for bringing this up! @1rainey and @Brett123, Let me help you both figure out what is going on with your Ionics.

In this case I'd like to recommend that you both try to set up your Ionics as if you were doing it with a replacement Fitbit. You can click here to find the steps to do it. That will cause them to start tracking the information properly once again.

Let me know how it goes or if there are any other questions I can help you with.

[1rainey]

Well, I spent an hour or so reinstalling my ionic and it didn't work. Now what?

Lorraine

[1rainey]

Whoops, just reinstalled my old clock face and now it is working!!!!!!

Lorraine

[LanuzaFitbit]

Hello @1rainey.

Thank you for that update and for sharing what steps did the trick! I'm sure that it will continue working correctly without any hiccups.

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users. Maybe you will find something that pique's your interest.

Let me know if there is anything else that I can help you with.