My Ionic won't charge

[Beachreader]

I have tried three different chargers for my Ionic and charging is very spotty and sometimes not at all. I have tried wiping the contacts but still no luck. This is my second Ionic that only months after buying it starts having charging problems. Anyone else have this problem and found a way to resolve it?

Moderator Edit: Clarified subject

[PaulMe]

If it's still under warranty, contact support. They will get you to try different things - but sounds like it needs replacing.

[SilviaFitbit]

@Beachreader A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@PaulMe Thanks for your input! 

I'll be around if you have any additional questions! 

[Beachreader]

Thank you. This isn’t the first time this has happened. It’s as though the connection from the charger to the phone loses its charge. You may want to consider a different charging method- like that on the newer fitbits.

All the best,

Kerry O’Reilly
310-463-5656