Ionic screen not showing numbers

[Threemoons]

New and upsetting behavior on my Ionic after installing the new watch face/updating.  When I go to unlock my watch with the PIN, I see the little dots but...no numbers.  When I press the approximate spot on the watch face, I see a white square.  Luckily I remember my PIN well enough via position but it's odd.  Even worse, when I go to the gear for Settings--in an effort to reset my watch, etc--I just get a series of horizontal lines and no text.  Is there another way to reset the watch?  Anyone else having this issue?  It seems like every single time one problem gets fixed it breaks 2 more things.  Very disappointed.  Tagging @YojanaFitbit  on this one; not sure if it's an update issue.  Thanks.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Threemoons It's nice to see you in the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned and the troubleshooting tried prior to posting. You mentioned that in an effort to reset your watch, you received horizontal lines and no text, please confirm that you tried restarting it by following the steps on this article. 

Looking forward to hearing back from you. I'll be around if you have any additional questions. 

[Threemoons]

Tried that FIRST, ages ago. Does nothing.  Still can't see the options on settings menu to do a factory reset.  Still under warranty.  At this point it feels like FitBit is trying to run down the warranty clock.  Since I can't see the settings options to do a reset, how can I reset?  PS also tried poking around the blind system settings; now my Starbucks app won't work either.

[SilviaFitbit]

@Threemoons Thank you for getting back. I appreciate that you confirmed you tried restarting your watch. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions! 

[Threemoons]

Thanks so much.  I look forward to hearing from them.  Note that my item is still under warranty.