My Ionic won't count steps

[freetoorajm]

Before that the battery was lasting 1/3 of what it did in the past. Finally the steps will go non stop in some days to non counting at all on others. Tried all the usuals trouble shootings including restarting it, reseting the device, changing the face, etc. 

This Ionic is a replacement from a previously defected one I purchase. So, I have received from the Fitbit company 2 faulty (expensive) watches that will last for less than year.

Lastly I was informed that my replacement DOESN'T have a warranty. Great way to treat a loyal customer Fitbit.

I still use my old charge Fitbit (since the Ionics have proven to be a malfunctioning model) but I'm considering giving it away because at the moment I don't respect this company or it's customer service enough to wear these products. 

[SilviaFitbit]

Welcome back to the Community @freetoorajm. I appreciate the time you took to share your experience with your Ionic and our Customer Support. 

Thanks for letting me know that this is your second watch. Your feedback and comments are appreciated, we're always striving to provide you with the best trackers/watches that help you reaching your exercise goals. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance.