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Fitbit Ionic not synchronizing data

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‎08-13-2019 17:23

‎08-13-2019 17:23

For the past 3+ days, I can't find correct data on my Iphone anymore. Calories are capped at about 1700, zero steps, sleep not measured ...

I updated the app, my Iphone has since been exchanged (AFTER the issue started).

Anyone have the same problem?

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‎08-14-2019 08:48

‎08-14-2019 08:48

A warm welcome to the Community @cdr1958. Thanks for the details mentioned. 

 

I appreciate that you said that you're using an iPhone. It's pretty weird that your data isn't showing correctly, the reason can be because your Ionic isn't syncing to your account, if you're seeing that's not syncing please try this procedure. 

 

If you're still not seeing any data in your Dashboard, please provide me with a screenshot of what you're seeing. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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