My account was logged out

[nbischoff]

Woke up last Mo day and my account was logged out. I tried to login and received error message, I proceeded to ask for help by hitting the “forgot my password” Never received email, then entered chat the next day and even when they tried to send me a login link the email did not come through.,,next day I called with a case number and they still could not get a link to me so they said they would get someone higher up...,still no news.., the platform isn’t supporting the product!

Moderator edit: updated subject for clarity

[WavyDavey]

Hi @nbischoff,

Sorry to hear that. Keep working with Fitbit support, they're the only one who can help.

[nbischoff]

Thanks, I really have no choice!

Sent from my iPad

[Elduffo]

i received an email a week ago saying my email address had been changed and to contact fit bit if i didnt do it. I tried to go onto the app but was looged out and my password wasnt working. Ive mailed fitbit several times and spoke to them on live chat but nothing has been done. any advice would be much appreciated!!

[nbischoff]

Problem resolved, thank you!

[Elduffo]

Hi

I received a mail from fitbit saying that the email address in my profile had been changed. I notified them straight away. i then tried to change my password only to find that i am now locked out of my fitbit account. I

sent various mails to fitbit and spoke to them on the live chat 3 times but nothing has been done. They just tell

me that my case is being handled by security and i will be contacted shortly. this issue first arose on dec 2nd and i have got no help whatsoever. I would have assumed that a security breach of someones account would be sorted as a matter of urgency. any help on what to do next would be much appreciated! I really like my ionic but dont think ill be buying another fitbit after this

[JuanJoFitbit]

@nbischoff I'm so glad to hear that the issue you experienced with your Fitbit account has been resolved. Thank you for posting the update here. Don't hesitate to get back if you need further assistance.

@Elduffo I'm sorry to hear about the experience you also had with your Fitbit Dashboard. I would like to follow up and would like to know if our Support team provided a solution already.

@WavyDavey Thanks a lot for your help my friend!

See you all later!