My experience with Customer Support and Fitbit Ionic

[SunsetRunner]

Purchased the Ionic last February (2018). 

Pros: wonderful activity monitor, ability to pair with phone to receive messages, stout, long-lasting band, the Fitbit app

Cons: Slow software, slow data transfer, clumsy navigation, glitchy, battery life is less robust than advertised

Biggest Frustration: My watch went black yesterday (May 13, 2019). After several attempts to reset/charge I called tech support. After a brief conversation, I was told that my watch is "non-recoverable" and offered a discount on a new watch. I understand that a one year warranty means one year, but... A $250 watch should have a lifespan of more than 15 months. I just feel frustrated and devalued as a customer.

Moderator edit: Subject for clarity and format 

[kykypy3ka]

Painful but true.

My charge2 died after guarantee period, I thought I deserved something better. Ionic appeared to be just bigger and more expensive.

[RicardoFitbit]

Hello! I'm here to provide assistance, my apologies for the delay in responding guys. Welcome to our Community Forums @SunsetRunner. Nice to see you again participating in our forums @kykypy3ka, welcome back.

Thanks for taking the time to share your experiences with your Ionic and Charge 2 devices, I totally understand how frustrating this matter can be. Please note that Fitbit is always striving to improve our products and services, that said, the feedback that is submitted in our Community Forum posts are appreciated. For more information regarding our warranty policies please check: Return Policy and Warranty for a better understanding of our Customer Support team resolution. 

I'll be here if you need anything else, your understanding is appreciated.