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My experience with Customer Support and Fitbit Ionic

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‎05-21-2019 13:11 - last edited on ‎05-22-2019 12:29 by Fitbit Moderator

‎05-21-2019 13:11 - last edited on ‎05-22-2019 12:29 by Fitbit Moderator

Just got off the phone with customer service regarding what my options were for my Ionic (not even two years old - October) that completely stopped working.  Black screen and no factory reset would work.  I was told I could purchase a new watch at a 40% discount!  I asked, "why would I ever buy another Fitbit product again?"  Thanks but no thanks!!!!  I cannot believe this company cannot replace/fix a watch that cost $279.00.  They must be raking in the moola!!!!  Never again and I'm switching to an Apple Watch!  At least then I can go to an Apple Store to have the watch fixed.

 

Moderator edit: Subject for clarity 

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‎05-22-2019 12:32

‎05-22-2019 12:32

Hello @agedrunner thank you for bringing this to my attention, welcome aboard.

 

Thank you for sharing your comments, thoughts and the experience you had with your Fitbit Ionic and our Customer Support team with the difficulties you were experiencing with your device, I totally understand your situation and how frustrating this can be for you. Note that we're always striving to improve the Fitbit experience with our products and services, therefore, the feedback that is submitted by our users, customers and Community Forums is helpful for us.  

 

Please take in consideration that our Returns and Warranty policies for a better understanding of our Support Team resolution. Your understanding and patience are appreciated.

 

I'll be here if you need anything else.

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