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My experience with Customer Support

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‎08-17-2019 07:27 - last edited on ‎08-18-2019 11:42 by Fitbit Moderator

‎08-17-2019 07:27 - last edited on ‎08-18-2019 11:42 by Fitbit Moderator

On vacation with my husband who took his New Ionic (less than a year old) for a swim. It died instantly. Already upset about being without for a few weeks we contact support hopeful based upon so many good reviews that a replacement will be sent and waiting when we get home. We get told we need to wait to return home then send it in. Not willing to help at all with this product that is clearly falsely advertised as waterproof based on all the others having the same problem. 

 

I and my husband will be finding a new smart watch vendor that actually helps their customers and does what it claims. Stay away from Fitbit. 

 

Moderator edit: Subject for clarity 

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‎08-18-2019 11:44

‎08-18-2019 11:44

Hello @kcook2017 welcome to the Community Forums.

 

I would like to let you know that Fitbit Customer Support is always striving to improve our customer's Fitbit experience with our products and services. We appreciate all of the input we receive from our customers as such information help us to evaluate our procedures for future cases.

 

Thank you for the feedback that was shared in your post and your patience with this situation, note that our only intention is always to resolve our customer's concerns. 

 

See you around.

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