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Ionic display not working correctly

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‎08-17-2019 11:33 - last edited on ‎08-18-2019 11:50 by Fitbit Moderator

‎08-17-2019 11:33 - last edited on ‎08-18-2019 11:50 by Fitbit Moderator

In addition to the ongoing issues I still have with my IONIC, i.e.not correctly reading heart rate (too fast) which affects inaccurate minutes of activity and calories burned, the screen has now started to fade out with the bottom part of the display, when I can get a full display of my clock face, flickering, dim (not bright like it previously was) and/or refreshes the screen line-by-line. When I can't get a full display of my clock face, I can only see the top 8th of the clock face with the rest blacked out (I can swipe the face to get to another screen function and the blacked out portion will disappear but the displayed contents of that screen still flicker.

 

I have done a restart (twice) followed by a sync, a shutdown (twice) followed by a sync, and a factory reset. All to no avail!

 

I was frustrated with the inaccurate heart rate issue but could live with that. The flickering screen issue, I cannot live with that.

 

Moderator edit: Subject for clarity 

 

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‎08-18-2019 11:49

‎08-18-2019 11:49

Hello @Sigint it's nice to see you again participating here in the Community Forums, welcome back.

 

I appreciate all the information and details that were shared in your post, your effort and patience troubleshooting this situation prior to posting is appreciated. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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