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Unable to update Firmware version

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‎08-17-2019 15:08 - last edited on ‎08-18-2019 12:05 by Fitbit Moderator

‎08-17-2019 15:08 - last edited on ‎08-18-2019 12:05 by Fitbit Moderator

Hello,

 

I was very happy to get my Ionic this week, but unfortunately I can not use it : the first firmware update keeps failing.

I tried it 4 times : 3 times over bluetooth, one time over wifi.

All 4 times, after 4 hours waiting for the updated to be completed, the update fails.

 

I tried all the tips described in the troubleshooting on the forum, nothing happens.

I tried a hard rebbot and factory reset as described in the forum, the ionic never vibrates.

 

What can I do ?

That's very frustrating ...

 

 

Thank you for your help !

 

 

Best Regards,

 

 

Jacques

 

Moderator edit: Subject for clarity 

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‎08-18-2019 11:58 - last edited on ‎09-24-2025 04:45 by Fitbit Moderator

‎08-18-2019 11:58 - last edited on ‎09-24-2025 04:45 by Fitbit Moderator

Hello @J4ckk0 welcome to the Community Forums, your post is appreciated. 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, totally understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check the information that's specified on: How do I update my Fitbit device? for a better understanding of how this procedure works and to verify that all the settings on your device are correctly configured. Then, please try the troubleshooting steps that are shown on: Why can't I update my Fitbit device? and let me know how it goes.

Keep me posted.

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