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My experience with Fitbit Ionic

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‎12-06-2019 10:15 - last edited on ‎12-06-2019 20:12 by Fitbit Moderator

‎12-06-2019 10:15 - last edited on ‎12-06-2019 20:12 by Fitbit Moderator

I purchased two fitbit ionics just over a year ago. One for me and one for my wife. I spent a little over 500$ for them. Hers died about 2 months ago and needed one for work so she bought the versa. just 2 months later mine too has died. I have tried all of the reset functions and cleaning my contacts and neither of these will respond to anything. You know what support offered me? 25% off another fitbit item. Not replacement, or repair(which is all i want, i want my ionic) but, 25% off. So they want another $450 out of me. So my suggestion is you either pull these crappy items off the shelf because its too coincidental  that both died around the same time that i cant be the only one this has happened to. Or, start repairing what ever it is that is wrong with this item before selling it. You have lost a customer! and there isn't any 25% off that's going to get me back!

 

Moderator edit: Subject for clarity 

Moderator edit: Word choice

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1 REPLY 1

‎12-06-2019 20:15

‎12-06-2019 20:15

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic and the assistance that was provided by our Customer Support team, totally understand your situation and how frustrating this matter can be for you. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful and much appreciated for us to evaluate our procedures. 

 

Keep in mind that when it comes to a warranty procedure, our Customer Support team refer to our warranty policies to move forward and provide you with some options based on your information, therefore, I suggest you to check them out here for a better understanding of the outcome of your case with them.

 

Don't hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around. 

Best Answer