help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Fitbit Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2019 07:05 - last edited on ‎12-22-2019 11:14 by Fitbit Moderator

‎12-20-2019 07:05 - last edited on ‎12-22-2019 11:14 by Fitbit Moderator

I have had two Ionics now and both have failed in under a year due to water ingress as well as just 'dying' - i.e. will not charge up any more.

I also had a pair of Fitbit scales that also failed when I merely changed the battery.

 

Goodbye Fitbit and frankly good riddance.

 

Moderator edit: Subject for clarity
Moderator edit: Word choice

Best Answer
0 Votes
2 REPLIES 2

‎12-20-2019 12:38 - edited ‎12-22-2019 11:51

‎12-20-2019 12:38 - edited ‎12-22-2019 11:51

@crouchr reading your other message I see you mention waterproof. Waterproof is not a legal term that can be used with watches or electronics since the 1960's. At best it is water resistant to..... In fitbits case to about 150 feet in perfectly calm water with a very slow descent. 

In the real world this means no diving, only shallow swimming and not subjected to any strong currents are streams of water(screen only glued on). No hot tubs, showers, etc. 

No pressing buttons while in the water, standard for any watch with this rating. The seal is not good enough. 

Best Answer

‎12-22-2019 11:16 - edited ‎12-22-2019 12:06

In response to Rich_Laue

‎12-22-2019 11:16 - edited ‎12-22-2019 12:06

Hi @crouchr, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

@Rich_Laue I really liked the information that was shared in your post, it is very informative. Thanks for always taking the time to help users here in the Community Forums.

 

Let me know if you have any additional questions.

Best Answer