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My experience with Fitbit Ionic

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‎01-25-2020 07:02 - last edited on ‎01-26-2020 11:53 by Fitbit Moderator

‎01-25-2020 07:02 - last edited on ‎01-26-2020 11:53 by Fitbit Moderator

I purchased my Iconic shortly after they became available. I liked the functionality and loved the onboard music storage. But it always seemed like I was having to overcome one quirk after another. I say was because my Ionic died one day last July and never woke up. I tried everything to revive it, but it was done. This was not my first Fitbit, I owned the original and it was plagued with quality issues. Fitbit replaced my original once and I was happy enough to spend top dollar for the Ionic. I never bothered to contact Fitbit. I was outside the warranty period and I really lost faith in their products. Friends tell me "just send it to them and get a new one that's what I did." There in lies the problem. If the product is quality it shouldn't have so many quirks or require regular replacement. I don't want anything from Fitbit. I only post this now because I'm shopping for a quality fitness watch and it reminded me of the high hopes I had for the Ionic. I hope I choose better this time around.

 

Moderator edit: Subject for clarity 

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‎01-26-2020 11:53

‎01-26-2020 11:53

Hi @19jim66, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

  

Let me know if you have any additional questions, I'll be around.

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