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My experience with Ionic and Support

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‎05-23-2020 09:07 - last edited on ‎05-24-2020 15:15 by Fitbit Moderator

‎05-23-2020 09:07 - last edited on ‎05-24-2020 15:15 by Fitbit Moderator

They took care of me but would be hard pressed to purchase another Fitbit product. Did a factory reset after two weeks and nothing but problems. They got it working. Two weeks later it went south. After at least an hour on phone they said send in. Did. They said sn didn’t match. Finallnreplaced. Had about 6 weeks at rhis point. Working but week after return band broke. Could just get small to close. Ordered new band and will be here tomorrow. This morning small band broke. If one mor problem it will meet Mr Glock

Moderator Edit: Clarified subject

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‎05-24-2020 15:14

‎05-24-2020 15:14

Hi @arkie72802, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around.

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