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My experience with Ionic

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‎07-28-2020 09:28 - last edited on ‎08-01-2020 18:10 by Fitbit Moderator

‎07-28-2020 09:28 - last edited on ‎08-01-2020 18:10 by Fitbit Moderator

Similar to many posts, my Ionic stopped charging after a firmware update.  The watch shows 0% the battery indicator while plugged into a wall outlet USB charger.  I performed 3 factory resets and they didn't get the watch charging again.  It is now dead and FB customer service, after walking me through their troubleshooting of two more resets on a dead watch (~5 min), has offered their "max" out of warranty discount of 25% and expedited shipping on a new purchase.  Many posts refer to the firmware update as being the culprit and others say the watches fail in about 1-2 years.  In either case the $250+ price tag is not worth the short lived benefits and aggravation.  Fitbit had such a good name, but they are not meeting my average level of consumer quality, reliability and service.  

 

Moderator Edit: Clarified subject

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‎08-01-2020 18:14 - last edited on ‎10-16-2024 07:24 by Fitbit Moderator

‎08-01-2020 18:14 - last edited on ‎10-16-2024 07:24 by Fitbit Moderator

@BYTE Welcome to the Community. Thanks for sharing your experience with Ionic. 

I appreciate that you mentioned you have contacted our Support team. Your feedback and comments are appreciated, we're always striving to improve our services offered. 

Our team reviews each case individually and the option provided is based in the Fitbit Warranty, if you have any questions about the option provided, you may want to contact our team back. 

Thanks for your understanding. I'll be around if you have any additional questions. 

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